FAQs
- Orders & Payments
Q: How do I place an order?
A) Simply browse our collection, select your desired item, and proceed to checkout. You’ll receive an email confirmation after payment.
B) Simply send a direct message on our official instagram account and our sales personnel will assist you.
Q: What payment methods do you accept?
A: We accept most payment methods [credit/debit cards, bank transfers, PayPal, etc.].
Q: Can I modify or cancel my order after placing it?
A: Orders are processed quickly, so modifications or cancellations may not be possible. Please contact us immediately at orders@daezofficial.com if you need changes.
- Shipping & Delivery
Q: How long does shipping take?
A: Orders are processed within 1-3 business days. Delivery times depend on your location:
• Standard Shipping: 2-4 business days (Lagos, London, New York), 5-10 business days (other locations)
• Express Shipping: 24hrs to 48hrs (Lagos, London), 2-4 business days (oth
Q: Do you offer free shipping?
A: Yes! We offer free shipping on orders above ₦600,000.
Q: Do you ship internationally?
A: Yes, we ship worldwide! International shipping times vary, and customs fees may apply.
Q: How can I track my order?
A: Once your order ships, you will receive a tracking link via email.
- Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 24hrs for local delivery and 10 days for international delivery if the item is unworn, in original packaging, and has all tags attached.
Q: How do I request a return?
A: Email orders@daezofficial.com with your order number and reason for return. Once approved, you’ll receive return instructions.
Q: Can I exchange my item for a different size?
A: Yes, but we recommend placing a new order for the correct size and returning the original item (exchange).
Q: Are sale items refundable?
A: No, all sale items and custom-made pieces are final sale and cannot be returned.
- Product & Sizing
Q: How do I know my correct shoe size?
A: Check our [Size Guide link] for international conversions and foot length measurements.
Q: What materials do you use?
A: Our pieces are crafted with high-quality materials, blending hardware elements with soft, luxurious textures and leathers.
Q: Are your shoes comfortable?
A: Absolutely! DAEZ is designed for both style and comfort, ensuring a perfect balance of elegance and wearability. Our heels do not exceed 4.5inches to ensure maximum comfort, stability and muscle health.
Q: Are your shoes wide feet friendly?
A: Yes they are. They also come in big sizes up to EU45. As an African woman who understands the struggle of finding stylish shoes in bigger sizes— I could never start my own brand and not cater to big and wide feet.
- Other Questions
Q: Do you restock sold-out items?
A: Some pieces may be restocked, while others are limited edition. Follow us on Instagram and TikTok for updates.
Q: How can I contact customer service?
A: Customer service is our priority!
Please write to us with any complaint you may have about our products or services and we will endeavor to respond promptly;
Email: orders@daezofficial.com
Phone: +2348161874412
