A) Shipping Policy

Processing Time:

•           Orders are processed within 1-3 business days (excluding weekends and holidays).

•           Pre-order items will have specific processing times stated on the product page.

Shipping Options & Delivery Times:

•           Standard Shipping: 2-4 business days (Lagos, London, New York), 5-10 business days (other locations)

•           Express Shipping: 24hrs to 48hrs (Lagos, London), 2-4 business days (other locations)

•           Delivery times vary based on location. Estimated delivery dates may be provided at checkout.

Free Shipping Offer:

•           We offer free shipping on orders above ₦600,000. This will be automatically applied at checkout.

International Shipping:

•           We offer worldwide shipping.

•           Customs duties and taxes (if applicable) are the responsibility of the customer.

Tracking Your Order:

•           Once your order ships, you will receive a confirmation email with a tracking link.

Shipping Costs:

•           Shipping rates are calculated at checkout based on location and selected shipping method.

Return & Exchange Policy

Eligibility for Returns & Exchanges:

•           We accept returns and exchanges within 24hrs of local delivery and 10 days of international delivery.

•           Items must be unworn, in original packaging, with all tags attached.

•           Sale items and custom orders are final sale and cannot be returned.

Return Process:

1.         Email [orders@daezofficial.com] with your order number and reason for return.

2.         Once approved, you’ll receive return instructions.

3.         Ship the item back within 7 days of return approval.

4.         Once received and inspected, we’ll process your refund or exchange.

Refunds:

•           Refunds are issued to the original payment method within 5-7 business days after return approval.

•           Shipping fees are non-refundable.

Exchanges:

•           If you need a different size or style, we recommend placing a new order and returning the original item.

Damaged or Incorrect Items:

•           If you receive a faulty or incorrect item, please contact us within 48 hours of delivery for a replacement.

Shipping Complaints

Customer service is our priority!

Please write to us with any complaint you may have about your order or shipping issues and we will endeavor to respond promptly;

Email: orders@daezofficial.com

Phone: +2348161874412 We look forward to serving you in the best possible way.